Shipping is calculated in the cart with respect to the destination country.
The goods can be returned unused, undamaged, complete and in the original packaging within 14 days of receipt of the shipment without giving a reason. The goods must be fully capable of resale.
Inform us about the return of goods by phone or e-mail in the "Contact" section or by calling 608 908 677.
The receipt must also be returned with the goods, without it the receipt of the goods and the subsequent refund will not be processed.
After checking the condition and completeness of the goods, the money will be returned to you immediately or by bank transfer to your account within 30 days of receipt and approval of the condition of the goods.
Only the money paid for the goods will be refunded, not postage and other reimbursement costs.
Order cancellation by the store operator:
We reserve the right to cancel the order or part thereof in cases where the goods are no longer produced or delivered, are not in stock or the price of the goods has changed significantly and has not been accepted by the customer.
You will be informed about the cancellation or change in the order for the above reasons and the next procedure will be in agreement with you.
Complaints and complaint rules
We will handle any complaints according to the complaint procedure. Before receiving the goods from the carrier, please check that the packaging is not damaged, in which case do not accept the goods and inform us. We are not liable for defects caused by transport. In case of a complaint, it is necessary to send the goods (containing a description of the defect and a document) to the address:
608 980 677
In the limelight 197
Karlovy Vary - Sedlec, 360 10
All goods are covered by a statutory warranty of 24 months. You will receive a proof of purchase from us for each product. Keep the document carefully.